Rugs trusted in our care, are carefully inspected and washed by hand with love and care. We do NOT use high production automated pieces of equipment designed to clean rugs assembly line style. We feel these pieces of equipment are best left to production car washes. For A Higher Standard and A Cleaner Clean, you can depend on B.A.S.I.C. Rug Cleaning. Listed below is our 9 step cleaning process.......
Each rug is inspected using a special UV lighting for any pre-existing conditions. Many times, soil covers up dye variations, fiber staining, prior dye bleeding, worn areas or white knots that become “uncovered” after the wash.
Our pre-was inspection will also detail any fringe issues, pet urine or insect damage as well as any other concerns we may have. We will photograph the rug and discuss with you our findings before moving to step 2.
If you bring your rug to our shop we will perform the inspection with you present. If we pick up your rug, our technicians will perform the per-wash inspection and call you with their findings. We can also e-mail pictures of our findings if necessary.
Step 2 - Color & Dye Test
A prudent first step when a rug comes into our rug spa is to perform a dye test before getting the rug wet. In certain situations a client’s rug may bleed due to conditions such as fugitive dyes, excess dye application when the rug was made, if the rug has been exposed to high heat or alkalinity by either the rugs owner or a carpet cleaner, pet urine issues or past in-home rug cleanings (Rug Doctor, personal rug cleaning machine, etc.).
Without thorough testing there is no way to plan and prepare for safely washing a rug. In the event our test reveals a rug will “bleed” our technician will make a determination as to the best way to clean the rug and we will convey our findings to the client.
Step 3 - Vacuum and dusting
Once the pre-wash inspection and dye test is complete, the next step is a thorough vacuuming and dusting of the rug. Wool fibers under the microscope look like fish scales that can hide dirt, grit, pet dander, dust mites, soil and other contaminants.
A wool rug can hold POUNDS of soil in its fibers before beginning to look dirty. So prior flooding a rug with pounds of dirt, dander and other contaminants that can turn to mud, we thoroughly vacuum both sides of the rug and give it a good dusting. This thorough “dusting” allows us to remove years of deep-set soil and other contaminants left behind by the owners’ vacuum cleaner.
Step 4 - Spot Treatment
At the conclusion of the dusting process, all spots are treated with specialty spotting solutions to help loosen them prior to the washing process. There is no one size fits all for spot removal. Each spot has to be identified and treated accordingly.
step 5 - Pet Urine decontamination & Treatment
Many of our clients have beloved pets that periodically wreak havoc on their fine area rugs.
Treating pet contaminated rugs takes patience, and the appropriate cleaning agents or enzymes to safely eliminate the pet issues while protecting the integrity of the rug. When rugs have pet urine issues, our technicians will isolate the rug, apply live enzymes to the contaminated areas and allow the treatment to dwell for a minimum of 24 hours. This isolation process assures decontamination of any urine, feces and vomits and prepares the rug for the cleaning process.
We can effectively treat most rugs for urine decontamination. If we feel a rug is beyond salvaging, we will tell you. To determine this, we will need to inspect the rug in person.
Step 6 - Full Submersion Bath
In almost every instance clients rugs are bathed using the full submersion hand-wash process.
We submerge your rug with the appropriate cleaning solutions specific to your textile and both sides of the rug are thoroughly washed. This hands-on approach to cleaning allows our technicians the opportunity to “touch” every inch of your rug while delivering personal attention and the deepest clean possible.
The rug is washed using mild rug shampoo and cool water just like you would with your wool or cotton sweater. We avoid hot water, harsh detergents, and high heat.
step 7 - PH Conditioning rinse
Once your rug has been thoroughly cleaned it is then rinsed to remove all of the soils and cleaning agents.
step 8 - drying process
Depending on the age and structural composition of each rug, we will either hang them to dry or lay them flat on an elevated drying bed. Air movers are used to help facilitate drying.
By not using hot water during washing or high heat in drying, you avoid the worry of shrinking.
Wool and silk fibers are similar to quality wool and cotton fabrics, so a gentle wash and “dry out flat” is how they have been washed for ages. But, as with your brand new clothing items, there may be a very slight shrinking for its very first cleaning of perhaps an inch, but after the first wash that is no longer a concern (unless of course the rug is improperly cleaned with high heat carpet cleaning machines in your home, which can shrink, misshapen, bleed, and harm your rugs) You should NEVER allow your rugs to be cleaned in your home by a carpet cleaning company.
step 9 - Final inspection & wrapped for delivery
After a day at the salon, the rug is now ready for final inspection. The owner of the company personally inspects each rug to make sure the quality of the cleaning meets our high standards. Once this inpection is complete, your rug is then securely wrapped and ready to be delivered back to your home.
No one cleans carpet more thoroughly or protects your investment better than B.A.S.I.C. Hard Surface & Carpet Cleaners. Our premium residential and commercial carpet cleaning services flush out soil and contaminants leaving your carpet looking, feeling and smelling clean and healthy.
The Best Equipment
B.A.S.I.C. Hard Surface & Carpet Cleaners, has invested in the most powerful equipment and the most effective products available on the market.
Clean carpets are the cornerstone of a healthy home. Allergens, chemicals, pet dander, pesticides, mold, bacteria and other pollutants are tracked into your home every day. Just like hard surface floor coverings, carpets need regular cleaning too.
B.A.S.I.C. Hard Surface & Carpet Cleaners are not the cheapest carpet cleaners out there, but rest assured we are competitive. Our goal was to be the very best we can be and deliver superior service every time. In order to be the best, one must invest in the best equipment, best chemistry and above all the best training avilable.
Rather than focusing on the number of houses we do per day, we focus on excellence and work hard to ensure that you are completely satisfied. We don't believe in bait and switch tactics, once you hire us, you get our best every time.
B.A.S.I.C. Hard Surface & Carpet Cleaners is fully licensed and Insured for your protection.